Welcome to Russ Darrow Kia of Waukesha

Excellent experience direct and to the point on all auto repair..Highly recommend

prompt attention to my service needs

Updating our household review: Picking up our new Sportage Hybrid was one of the smoothest dealership experiences we've had. Wanted to leave credit where it's due: ​Shjonna (Sales Manager): Incredible coordination behind the scenes to secure our specific build and keep terms transparent before we drove in from Madison. ​Xavier (Sales): Patient, professional, and had the car prepped and ready for our delivery. ​Ann (Finance): Exceptionally organized, clear, and made the paperwork signing effortless and efficient. ​Outstanding staff from start to finish.

The staff here is amazing! We felt welcome from the moment we arrived. Our sales associates Riley and Rigo are exceptional! They kept us updated along the way why we waited so we can stay in the loop. Management and Ann in finance was great too, very explanatory, knowledgeable and transparent of everything. They even stayed after the car dealership closed and made sure we were taken great care of so we could drive our beauty 2026 Kia K4 home! Love my car and if you're looking for a vehicle, I recommend you run, don't walk and they'll help you every step of the way! Rigo even called afterwards to be sure we were good and to see if we had any questions! I've always went here to get my previous vehicle serviced and will continue to do so!! Keep up the good work Russ Darrow team!

Everyone we worked with was super attentive and very friendly. Greg Casper made sure to reserve the car my daughter wanted and took the time to show her how to access/use the features And a delight to work with. Jeff Sommers worked to keep the car at the price I wanted with everything I wanted and within the budget I had so I didn't need to finance. The finance manager we worked with was super nice and made the paperwork a breeze. I didn't love being there 3.5 hours when I was paying cash, but Jeff was kind enough to make sure we had plenty of snacks and water. The car sale experience for me overall was great.

Service was on time with appointment, staff was friendly

​We drove in from Madison to get our Sportage Hybrid, and the experience was top-notch from start to finish. Our salesperson did an amazing job handling everything remotely and went out of her way to track down and trade for the exact build and color we wanted. The sales manager and finance team were completely upfront with the numbers, respected our prep requests, and made delivery day quick and easy. No hidden surprises or runaround. Highly recommend the team in Waukesha.

Great service. Very thorough, completed my repairs with care and professionalism. Very pleased! I'll definitely be back!

Service was good. Timely. and courteous.

Wally did a fantastic job walking me through the whole process of trading in my car and leasing a new one. I would highly recommend talking with Wally.

They were able to do the needed repair on the day I chose! That was amazing!

Quick Service Good Customer Service

Wally was great to work with. Very knowledgeable and upfront. Jeff S. was very friendly and great to work with from the "working the deal" portion. Jeanette was very thorough when we went through the finance part. Overall, it was a great experience!

Jeff and Jayden are amazing. My situation wasn't good, and they helped me get out of a bad spot, the deal didnt benefit them much, but they still took the time with me to find a vehicle that was just right. Thank you Jeff and Jayden!!!!! Sarah B.

Great People & Great Cars. Love this Dealership. Cannot say enough good things about them. Thank You