Customer Testimonials
If I could rate this place less than 1 star, I would. Jeff Sommers will lie & tell you what you want to hear & then do the exact opposite.
I had asked him to remove some charges from my purchase. He state they would. They then hid them in the documents, glossed over them while signing as if it was normal procedure. When I complained, he gave me a written document stating he would refund the charges once I had my account number. I gave him my account number he confirmed he would refund the charges & that it would ... Read More DealerRater - Oct 25, 2026
Everyone was amazing at Russ Darrow! Joe was friendly and accommodating, Gil helped us get an amazing deal with a car we wanted, Shawna was friendly and knowledgeable and followed up a few days later to make sure everything was good, Jaden showed me all the features before I drove off. They even picked me up from another dealership after I turned in my old lease for this new vehicle! Love my Sportage Hybrid!
Great buying experience. Best price in SE Wisconsin.
The purchase experience was great, as the sales person listened carefully to our needs and gave us advice on the potential choices without ever being pushy. But even better has been the service experience. My husband comes from the vehicle business and he came back from taking the car in for service saying he had the best experience ever...
Had Zoe helping me find a car, super friendly!
Great easy buying experience from Jon Brown (General Manager) all the way to porters that prepared our vehicle for delivery. A+ experience.
Drove 2 hours to look at a vehicle which wasn't there. Even though I had a set appointment and was advised that day that the vehicle was there! http://drvm.io/YzZiYmYwO
Wouldn’t tell me APR and said it was on the flash drive. I should’ve looked at what I was signing but I am young and didn’t know. Told me it wasn’t a good idea to pay it off in a year either. Never go here.
I am 80 years old, and I have never had the greatest service at any car dealership, including sales and service in my whole life as I had T Russ Darrow Kia in Waukesha, WI
Got our 2024 Kia Seltos , we purchased it here brand new, maintenance work performed in a very timely manner this week. The service staff was excellent and very friendly and busy today. My service advisor Sylwie was excellent 👍.All work was performed in about 2 hours. I interacted with at least 3 to 4 sales people and they all were a blast. Nice people, nice place, nice vehicles, nice price. Period. 😻🏁👀👍✅😊💯💸 5 stars Jerry Winiarski 😎
Excellent experience direct and to the point on all auto repair..Highly recommend
Updating our household review: Picking up our new Sportage Hybrid was one of the smoothest dealership experiences we've had. Wanted to leave credit where it's due: Shjonna (Sales Manager): Incredible coordination behind the scenes to secure our specific build and keep terms transparent before we drove in from Madison. Xavier (Sales): Patient, professional, and had the car prepped and ready for our delivery. Ann (Finance): Exceptionally organized, clear, and made the paperwork signing effortless and efficient. Outstanding staff from start to finish.
The staff here is amazing! We felt welcome from the moment we arrived. Our sales associates Riley and Rigo are exceptional! They kept us updated along the way why we waited so we can stay in the loop. Management and Ann in finance was great too, very explanatory, knowledgeable and transparent of everything. They even stayed after the car dealership closed and made sure we were taken great care of so we could drive our beauty 2026 Kia K4 home! Love my car and if you're looking for a vehicle, I recommend you run, don't walk and they'll ... Read More Google - Oct 2, 2026
Everyone we worked with was super attentive and very friendly. Greg Casper made sure to reserve the car my daughter wanted and took the time to show her how to access/use the features And a delight to work with. Jeff Sommers worked to keep the car at the price I wanted with everything I wanted and within the budget I had so I didn't need to finance. The finance manager we worked with was super nice and made the paperwork a breeze. I didn't love being there 3.5 hours when I was paying cash, but Jeff was kind ... Read More Yelp - Oct 1, 2026
Don’t go here if you want anything done. The service representatives Caleb & Sylvia are the absolute biggest liars. They told me they would get my diagnostics test done last week Wednesday, then I call them and call them to figure out what is going on and I get “Did you want us to run the diagnostics test?” Then Thursday and Friday morning go by and still no call to let me know. I initiated all of the phone calls when I was told “we will call to update you.” I finally get a call back Thursday afternoon saying “... Read More Google - Sep 30, 2026
We drove in from Madison to get our Sportage Hybrid, and the experience was top-notch from start to finish. Our salesperson did an amazing job handling everything remotely and went out of her way to track down and trade for the exact build and color we wanted. The sales manager and finance team were completely upfront with the numbers, respected our prep requests, and made delivery day quick and easy. No hidden surprises or runaround. Highly recommend the team in Waukesha.
Wally did a fantastic job walking me through the whole process of trading in my car and leasing a new one. I would highly recommend talking with Wally.
Service department is terrible can't do a simple oil change properly, and sales is just as bad, they will you a car without going through the repair process not worth the hassle.
Wally was great to work with. Very knowledgeable and upfront. Jeff S. was very friendly and great to work with from the "working the deal" portion. Jeanette was very thorough when we went through the finance part. Overall, it was a great experience!
Jeff and Jayden are amazing. My situation wasn't good, and they helped me get out of a bad spot, the deal didnt benefit them much, but they still took the time with me to find a vehicle that was just right. Thank you Jeff and Jayden!!!!! Sarah B.
Great People & Great Cars. Love this Dealership. Cannot say enough good things about them. Thank You
After spending 6 hours with a newborn and a toddler at the dealership and constantly telling them I did not want add ons and to give me the guarantee trade in value they advertised, they did not give me my copy of the purchase contract and documents before I left. I should have noticed I was missing the documents but after spending 6 hours with a newborn and toddler and not eaten, the last thing we wanted was to be in the dealership any longer. We spoke to Juan Leon for the sales and was for the most part decent but did ... Read More Google - Sep 15, 2026
I had been looking to get out of my car for over a year. Visited a dozen different dealerships and no one could get me in a car that I loved with the right numbers. Everyone at this dealership was amazing from the jump. They were so friendly and kind. Our salesman took the ideas that I had for what I wanted and produced the perfect car almost instantly, he was so knowledgeable. I walked out with a beautiful Kia Sportage and it is perfect for our family.
Best car buying experience i have had ever...see Jeff the car sales manager and Shawna..they are understanding and stand by their word and honors agreements...Couldn't be happier about my experience 😊
I'd go to valvoline before I take my vehicle here, cant even get a simple oil change right and rude af.
Buying a new vehicle can often feel overwhelming, but my recent experience purchasing an SUV was exceptional from start to finish.
The moment I walked through the door, I was warmly greeted by the manager, Matt. Right off the bat, Matt set a welcoming tone with his friendly, approachable demeanor. He truly went above and beyond to ensure I felt valued as a customer right away, taking the time to listen to what I was looking for rather than just rushing through a transaction.
Matt then introduced me to Riley, who handled my sales process. Working with Riley was a ... Read More Google - Sep 11, 2026
Fantastic experience from start to finish! Shjonna Petersen and Melissa Otapa were absolutely great to work with and went above and beyond to help me get an excellent deal on my EV9.
What really stood out was how easy they made the entire process. They even let me take the vehicle home to show my family before making the final decision, which I really appreciated. When it came time to finalize everything, the paperwork was fast, simple, and incredibly streamlined.
Communication was top-notch as well. They were always quick to respond, consistently followed up, and made sure I had everything ... Read More Google - Sep 11, 2026
I got my vehicle June 4th from there and I still haven't received the license plates on for my car in September. Barry, pour service, never call you back. It's just if Kevin was there. It would be a whole lot better. And they know which Kevin I'm talking about. Last time I was shopped there
Wish they had more cars on the lot because getting a model in a different color was a bigger problem than it should have been. Took over two weeks and they didn't exactly match the offer made on the initial day (for a car they were told I wasn't interested in because it was the wrong color). To their credit, they kept me in the loop and Wally, our salesman, was very good. Ultimately, Wally went the distance and made the trip himself to get the Sorento in the color my wife wanted. The ensuing negotiation (with the ... Read More DealerRater - Sep 5, 2026
Wally was a wonderful salesman to work with. He took his time and answered all questions. He also spent additional time showing me all of the vehicles features and setup for my preferences. He has also followed up multiple times since the sale to see if I needed further assistance.
Jaden was very knowledgeable and a huge help in my recent purchase of a certified pre-owned Seltos.
Russ Darrow KIA of Waukesha has the best team and service. Staff is knowledgeable and very helpful. They helped me purchase my very first brand new car by myself. They guided me through the whole process from start to finish. My experience was wonderful. I will be back when my car needs service and one day when I need to purchase another vehicle. Thank you.
I purchased my new vehicle last week and definitely did not walk into the dealership with plans on purchasing that day. I worked with Gregg as I decided which vehicle was the right one for me and never felt pressured or rushed by him and really felt like I had someone in my corner as we navigated the purchase process. I ended up closing the store after all the financing was said and done so had a few things left to be addressed at a different time. I went back to the dealership a few days later and had a ... Read More Google - Aug 31, 2026
My husband and I recently bought a new car from them. Kenneth and Wyatt were absolutely amazing, very respectful, handled all the paperwork and helped keep it in our budget and we were out the door with a new car in just a small bit of time. Very courteous group of people. I will definitely suggest them to anyone looking for a new car.
What started as a great experience quickly became extremely frustrating and disappointing due to a serious lack of follow-through and customer service after the sale.
I purchased a very low-mileage 2024 Jeep Grand Cherokee from this dealership. My salesperson, Ozvaldo (“Oz”), was excellent throughout the purchasing process—until the paperwork was signed. After the sale, I sent multiple texts and a few calls regarding the second key fob for my vehicle and a small repair that needed to be addressed. My messages went unanswered. No response. No follow-up. No callback. Nothing. I was simply ignored.
Let's not talk about all ... Read More Google - Aug 22, 2026
What started as a great experience quickly became extremely frustrating and disappointing due to a serious lack of follow-through and customer service after the sale.
I purchased a very low-mileage 2024 Jeep Grand Cherokee from this dealership. My salesperson, Ozvaldo (“Oz”), was excellent throughout the purchasing process—until the paperwork was signed. After the sale, I sent multiple texts and a few calls regarding the second key fob for my vehicle and a small repair that needed to be addressed. My messages went unanswered. No response. No follow-up. No callback. Nothing. I was simply ignored.
Let's not talk about all ... Read More Google - Aug 21, 2026
What started as a great experience quickly became extremely frustrating and disappointing due to a serious lack of follow-through and customer service after the sale.
I purchased a very low-mileage 2024 Jeep Grand Cherokee from this dealership. My salesperson, Ozvaldo (“Oz”), was excellent throughout the purchasing process—until the paperwork was signed. After the sale, I sent multiple texts regarding the second key fob for my vehicle and a small repair that needed to be addressed. Unfortunately, my messages went unanswered. No response. No follow-up. I was simply ignored.
Regarding the repair, I want to specifically recognize Ron, the Collision Center ... Read More DealerRater - Aug 21, 2026
Great dealership. Went above and beyond to make sure I got the car I wanted in a timely manner. Excellent customer service and car options. Will definitely be back when I need a new car.
I will start off by saying our sales person whom I initial spoke w/ was pleasant and polite.
After that the whole experience went downhill......and I would never ever buy a car from them.
The cat and mouse game one always has to play is frustrating and offensive.
My wife and I drove up from Illinois to look at a Kia Telluride. We test drove the car...and actually had no issues w/ it.....
My main question was....is this car CPO...(Certified Pre-Owned) ...Basically meaning if CPO'd I will get the remainder of the warranty.....like if ... Read More DealerRater - Aug 15, 2026
Car looking/testing experience was great.
Good-priced car was ready to buy.
Buying the car was possibly the biggest trainwreck I have ever had the privilege to experience. The equivalent of walking on coals to buy a car, with this finance person doing everything short of slashing the tires and throwing the car into Lake Michigan to make us quit out of exhaustion.
Gave us the wrong title/car to sign.
Added plates to our purchase when we explained we did not want plates. In fairness this was no one’s error and sounded like a genuine mistake and was ... Read More Google - Aug 12, 2026
I want to start off by saying Katie who i’ve been working with is amazing and has been so helpful. I also appreciate the people who actually worked on my car and made sure it was good.
Beyond that it has been awful. I just bought my 2024 Kia Sorento and it had been making a noise since
I got it and I just assumed that a dealership wouldn’t give me a bad car and the noise was normal. I did take it in after a month of owning it because everyone was making comments about it. They did ... Read More Google - Jul 30, 2026
What a great dealership experience. Wally, my salesman, was excellent. No pressure. No stories that sounded far fetched. Talked normal not like a superior sales person. Ann in finance was amazing. Everything explained in detail. Didn’t feel rushed just to sign papers. In and out in 3 hours, most of which were driving different cars.
Mysterio is a very good dealership to work with. They are very friendly and helpful, especially the salesperson I worked with Wally. Thank you!
I came back to this store because the tires I purchased here less than a year ago wore out in a very unusual and uneven way.
During my previous visit, the sales associate and the technician inspected my vehicle together and both agreed that the excessive wear was caused by a bad alignment. They even admitted that they had a technician who had not been performing alignments correctly.
Today, I returned expecting them to stand behind their work, but the manager refused to replace the tires, claiming there was no record of tire rotations. The problem is that I have ... Read More Google - Jul 23, 2026
I work with Paul. It was nice working with a regular guy and not a slippery sales. I would buy a car from him again if you’re in the market, go check it out.
All was well until financing. Even after telling them n advance I wanted no extra add ons like extended warranty etc. somehow I was charged over $8000 in additional costs. Due to this I am beyond upside down n my loan. Once I confronted them, all correspondence stopped from them. Avoid them!!!
It was great experience, excellent support team. Resolved the issue within no time for rotors.
Always easy to schedule. Service took way longer than I thought and what was quoted to me. I will not be using this service location again. I will be going to the one closer to my house.
Everyone was very patient with me. Working with Melissa there wasn’t any pressure. She provided a solution to helping me find insurance for the car. I will be doing business with her in the future. My son will be in the market soon for a car and she will be our girl!
Happy the service found a nest of sunflower seeds in my air conditioner filter. Vacuumed it out and replaced the filter.
Excellent...very good experience. Renovations are nice. I will bring my cars back there again. Great
I was greeted outside the dealership by a salesperson named Lea. I had an appointment to look at a different vehicle but it was not ready to drive so Lea worked with me to get something else within my price range. She also let me look without pressure into a couple other vehicles. Anna, in finance was super sweet and friendly.
Awesome all the way around. Great service and great team at Waukesha kia! Riley and Gil were fantastic to work with as well
Its amazing The experience was eye opening,mostly on the whole process of buying a car fresh off the lot
one man when I dropped my car off who was on the sale side was helpful. Everyone on the service side is cold and rude. I shouldn't be treated like a bother when I'm there for service !!!
Professional. Timely. Knowledgeable. Excellent service. Appreciate the renovation. Thank you to everyone who works at Russ Darrow
Etching and some kind of clear protection for $2500 is some kind of scam. The car sold itself, any other car I would have told them I don't want that crap.
easy, friendly considerate, professional, helpful, willing to negotiate in an appropriate way, not condescending super
Well informed saleswoman and smooth deal all around! She took the time to explain all of our questions! Great experience!
Poor communication. Poor communication. Lack of follow up/response. Not happy with overall experience Poor communication. Lack of follow up/response. Not happy with overall experience. Would not recommend
Not sure car was even inspected. And it definitely was not cleaned It was disappointing
Jeff was a good guy. Xavier helped too. Was NOT impressed with cleaning of the vehicle
Fast and easy It was very easy and I was greeted by A very nice man and shown where the service department was now
Everyone especially Tony were great to work with Tony was a very kind salesman. He was very helpful and answered all my questions very well
My experience started out ok. I went back and forth via text with my sales person a ton of times with many questions, etc... they were all answered quickly and professionally. I get there, do a test drive and agree to make the purchase. All was fine, so I thought. I get to the financing dept, and again I thought it was going ok. She kept me very engaged in conversation and was very proud of the fact she found a lender who dropped my interest rate by 3%. I too was very happy. she went over the sales contract rather ... Read More Yelp - Jun 10, 2026
Excellent service. Was faster than the quoted hour. Was a little disappointed with not getting a car wash. But do to remodeling.. I understand.
Engine cover was not replaced properly. Hanging loose on front end needs to be fixed. It took almost 2 hours for an oil change. Seems like a long time for an appointment for an oil change.
All was good until I saw the finalized contract I was charged a 6000 service contract that was neither explained or asked for
Very helpful, and organized. All the staff was very friendly, there was no pressure from anyone to make the sale.
Melissa was not the person I ended up meeting in person but Lea instead. Being new to the field she did a pretty good job. Was not pushy but helpful in getting me into a vehicle I was comfortable with
Buyer beware! They will lie just to get you in the door.
I found a certified pre-owned Kia Carnival on their website and contacted them via text. By Friday evening, they confirmed the car was available, and we were actively discussing the final out-of-the-door pricing. I set an appointment for Saturday morning at 10:00 AM and explicitly told them that if the car looked good, I was ready to buy it and drive it home.
After driving an hour and a half to get there, I arrived at 10:00 AM only to be told the car had "just been sold." ... Read More Google - Jun 6, 2026
Nice new waiting area, staff was great. I wish there was a way to make the oil change faster.
Treated great, and all my questions were answered Very professional experience and friendly and helpful employees
My experience at Kia is always pleasant. The employees are friendly, helpful, informative, and professional.
Friendly, easy to work with They were busy but had multiple people checking on us and moving the deal along
Service was great. Very helpful and informative would buy from them again in the future
Had spark plugs replaced still runs horrible now they want me to pay for a diagnostic test to see what’s wrong with it, this engine has a recall on it and they won’t replace it
Oil change took 1 hr and I cancelled the vehicle wash. Too slow for me
Jeff was a great help and made sure I was taken care of. Solid salesman
Brought car in for estimate on damage. Asked service guy who didn't have any information. Repairs were totalling 2000. No papers were given to me. Just a two sentence text message about it. Asked when I picked up the car for a call from manager and have yet to receive one
Everyone at the dealership was extremely friendly and helpful. They did their best to make sure I was taken care of!
There is a terrible degree of incompetence at this location. Purchased a used vehicle a few weeks ago. Had a short list of items needing correction. Scheduled a service date expecting items to be completed in one session. I will soon be going back for my 4th visit. (Parts not available, part received but wrong color, part was supposed to be painted to match but never came back from body shop, I’m guessing other excuses yet to be shared). Each visit for me is 45 minutes of travel time (each way). I’ve also spent a minimum of 90 minutes waiting ... Read More Google - May 28, 2026
The buying experience wasn't great. The finance guy made references to my income and how I should be able to spend more in front of my daughter. Jeff promised me a spare key for the vehicle. I had to follow up with him a minimum of 5x to get the spare. It took 5 weeks. I was told I didn't need to make an appointment and they could program it. service department was busy and couldn't do it. Made an appointment for a week later. When I returned to get it done, we were told they needed to ... Read More DealerRater - May 28, 2026
This was only time acceptable for my maintenance as far as time. The service advisor is wonderful past 2 times. Can't understand tech on video which also constantly cuts out on information. Go back to paper information
I already did this I already did a survey about my experience. It was excellent all around.
Very professional and very quick ! Explained everything that was done ! Also car drives great !thank you
The best experience I've ever had, and the service was spectacular; the young man, Juan, took excellent care of me.
Nice communication flow over time about the telluride and Kia. Which sold us on the value to purchase.
It was a pleasure working with Wally. He was so very helpful in getting me exactly what I wanted. I will not hesitate referring anyone who wants to buy a car to contact your dealership.
Quick and easy It was easy to schedule same day. Everyone was very nice while there.
Nice experience. Professional and knowledgeable staff Answered all our questions and concerns. Great product and warranties
Very knowledgeable and professional sales people. The manager made us feel welcome and appreciated. All of our questions and concerns were addressed. And of course, the product is outstanding.
Easy, fairly quick service, kept me updated. A sign that the service garage was not usable both ways would have been nice, like a heads up on where best to pull up for my service.
Had an appointment for an oil change. Waited almost 3 hours.
Very helpful and on time with service Easy drop off access and payment methods Thanks
Great service excellent follow up. Wonderful experience will recommend them to all my friends thank you LaMarr was great too!
Scheduled to replace car fob when I was told that the fob would be ordered and in store. Waited for 1 and a half hours to find out that fob was never ordered and I need to come back another day.